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In the call center industry, you would meet a variety of complex personalities. You would find Agent Spartans among the very best. Take a glimpse of our views, activities and way of life. We hope our experience and ideas inspire those who wish to join us in our line of work.

Thursday, January 8, 2009

Perception Management

Perception management is about building up your image that would create a positive response from other people. In the corporate setting, it is used to set a person up for better career opportunities and good working relationships. This is not about sucking up to your boss because it doesn't always work and could potentially backfire. It's about putting your best foot forward and being a the person that the company can rely on.

You should not try to pretend to be someone you're not in order to maintain good perception management. The following are practices I've observed from others and try to incorporate.
  1. Listen when they say "Cleanliness is next to godliness." This does not only pertain to your work station but your personal hygiene as well. You don't want people talking behind your back about how you smell. It creates a more pleasant impression and shows that you can take care of yourself. This is also needed for a healthy lifestyle.
  2. Observe courtesy and proper language in the business place. Even if you have a close relationship with your peers, it would be prudent to use language appropriate for work. This would allow others to take you seriously when you need to talk about important matters.
  3. Give a little more than what is expected of you. If they need people to do overtime or there's a project that needs work, volunteer if you can afford to. This shows that your concern for the company and your future in it. Don't take work that you can't handle though. Doing an excellent job in task assigned to you can also give amazing results.
You don't need to make drastic changes to your persona. You just need to be yourself and let your best characteristics shine.

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